Shipping policy

Shipping Policy

1. Order Processing

At ClicknBuy, all orders are processed within 1–3 business days after receiving your order confirmation.

Orders are not shipped or delivered on weekends or public holidays.


2. Shipping Time

Since we operate on a dropshipping model, delivery times may vary depending on the supplier and product.

Estimated delivery times:

  • Within Saudi Arabia: 7–15 business days

  • Remote areas: 10–20 business days

Please note that delays may occur due to customs, courier issues, or high demand periods.


3. Shipping Fees

Shipping charges for your order will be calculated and displayed at checkout.

We may offer free shipping on selected products or promotions.


4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment status.


5. Incorrect Address

It is the customer’s responsibility to provide accurate shipping details.

  • If an incorrect address is provided, ClicknBuy is not responsible for lost or undelivered packages.

  • Additional charges may apply for reshipping.


6. Failed Delivery / Return to Sender

If a delivery attempt fails due to unavailability or refusal:

  • The order may be returned to the supplier.

  • Reshipping will require additional charges.

  • Refunds (if applicable) may exclude shipping costs.


7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customers in Saudi Arabia.

  • Payment must be made in full at the time of delivery.

  • Please ensure someone is available to receive and pay for the order.

  • Repeated order refusals may result in restriction of COD service.


8. Damaged or Lost Packages

If your order arrives damaged or is lost during transit:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the damaged product and packaging.

We will review the case and offer a replacement or refund where applicable.


9. Delays Beyond Our Control

ClicknBuy is not responsible for delays caused by:

  • Customs clearance

  • Natural events

  • Courier disruptions

  • Public holidays


10. Contact Us

If you have any questions about your shipment, please contact us:

Email: [letsknowsomethings@gmail.com]
Phone: [+923369150092]


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